Privacy Policy
How RoadX 3PL collects, uses, shares, and protects your information.
Effective Date: September 26, 2025 Last Updated: September 26, 2025
This document is for general informational purposes and is not legal advice. Please have counsel review and adapt to your operations and jurisdictions.
Overview
RoadX 3PL Warehouse Service (“RoadX,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our website (roadx3pl.co.site) and our 3PL services (the “Services”).
Information We Collect
- Contact & Account Data — name, company, email, phone, billing details, shipping addresses, user credentials.
- Operations Data — order details, SKUs, inventory levels, carrier and tracking data, return/RMA data.
- Communications — inquiries, support messages, call/email records.
- Website & Device Data — IP address, identifiers, pages viewed, timestamps, and basic analytics via cookies or similar tech.
How We Use Information
- Provide, operate, and improve the Services and our website.
- Process receiving, storage, fulfillment, shipping, returns, and customer support.
- Invoice, collect payments, and prevent fraud or misuse.
- Communicate about orders, service updates, and changes to terms/policies.
- Comply with legal obligations and enforce agreements.
- With consent or as permitted by law, send marketing related to our Services (you can opt out at any time).
How We Share Information
- Service Providers that help us run the Services (e.g., carriers, payment processors, cloud/IT, analytics), bound by confidentiality.
- Business Transfers in connection with a merger, acquisition, or asset sale.
- Legal when required by law, subpoena, or to protect rights, safety, and property.
- We do not sell personal information. We also do not share personal information for cross-context behavioral advertising where prohibited; to the extent state laws define “share” differently, you may exercise opt-out rights via the contact methods below.
Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is fully secure; residual risk remains.
Data Retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and business need.
Your Privacy Rights
Depending on your location (e.g., certain U.S. states or the EU/UK), you may have rights to access, correct, delete, or receive a copy of your personal information, and to restrict or object to certain processing. You may also have the right to opt out of targeted advertising or certain data sharing. To exercise rights, contact us using the details below. We will verify and respond as required by applicable law.
Marketing emails include an opt-out link. To manage cookies, see “Cookies & Tracking.”
Cookies & Tracking
We may use cookies and similar technologies for essential site functions, analytics, and to remember preferences. You can control cookies through your browser settings; disabling cookies may affect site functionality.
International Data Transfers
If we transfer personal information across borders, we will use appropriate safeguards as required by applicable law.
Children’s Privacy
Our website and Services are not intended for children under 16, and we do not knowingly collect personal information from them.
Changes to this Policy
We may update this Privacy Policy periodically. Material changes will be indicated by updating the Effective Date above.
Contact RoadX
- Website: roadx3pl.co.site
- Phone: (209) 255-6080
- Email: [email protected]
- Mailing Address: [Add your warehouse’s full postal address here]